What is a “Windshield Bully”? This term is used in the glass industry to identify unknown companies that use smooth-talking and often high-pressure salesmen and hustlers with questionable sales tactics and no credentials to convince unsuspecting drivers that their windshield may need to be replaced, sometimes even if it is not damaged, or offer to fix a chip or crack at the driver’s home or office. They have also been known to tell drivers that they have already called in a claim to the driver’s insurance company without the driver’s approval.
These “windshield bullies” usually solicit door-to-door in residential neighborhoods, or places like suburban shopping malls, retail parking lots and car washes. They provide little if any information about the companies they represent, where they are located or the auto glass industry safety standards they follow. They usually refuse to provide even a business card.
Needless to say, insurance companies frown on these “windshield bullies” and do not condone them, even if they are not illegal in some states.
If you think you have been targeted by a questionable windshield replacement service, file a complaint with the Department of Consumer Affairs at 1-800-922-1594.